![]() ![]() You may see a dialog box from the Firewall or AntiVirus application asking to allow Clean Access to access the network. ZoneAlarm, Symnatec, or McAfee Security Center that is blocking the Clean Access Agent from loading. If you are still not able to log in you may have a personal Firewall, e.g. If it is, check to see if your network interface card (NIC) is enabled. If the Clean Access Agent dialog box does not come up, check to see if you have connected the network cable to your computer. Why won't the Clean Access Agent come up? ![]() To log out right click on the Clean Access icon in the system tray (in the lower right hand corner of your screen) and select Log Out.Ĥ. If you have already logged in and canceled the validation process, you will need to log out. ![]() If you don't know your SUNet Account username and password, contact the TNS Help Desk at 771-3935 ext 228. Your SUNet Account username and password is required for authentication. All residential students are required to use Clean Access Agent for network access. Do I have to use the Clean Access Agent client? ![]()
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